Terms of Service

1. Agreement to Terms

Welcome to Global Blue Health (“GBH,” “we,” “us,” or “our”). By accessing or using our website at www.globalbluehealth.com (the “Site”) and any related services, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, please do not use our Site or services.

These Terms apply to all visitors, users, and others who access or use the Site.

2. Description of Services

Global Blue Health is a healthcare growth consultancy that provides:

• Growth strategy consulting for Med Spas, Assisted Living Facilities, Clinics, and International Medical Tourism Centers
• Growth Scorecards — diagnostic assessments of your business’s growth potential
• Marketing automation and AI-powered solutions for healthcare businesses
• Educational content — blog posts, newsletters, insights, and resources on healthcare business growth
• Speaking and advisory services at industry events and conferences

Our services are designed for healthcare business owners, operators, and decision-makers. We do not provide medical advice, medical services, or patient care.

3. User Accounts and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Site and services. By using our Site, you represent that you meet these requirements.

3.2 Account Information

If you create an account or submit information through our forms, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of any account credentials
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized use

3.3 Business Representation

If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

4. Acceptable Use

You agree to use our Site and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable federal, state, local, or international law or regulation
• Attempt to gain unauthorized access to any part of the Site, other accounts, or computer systems
• Use the Site to transmit viruses, malware, or other harmful code
• Engage in any conduct that restricts or inhibits anyone’s use of the Site
• Use automated systems (bots, scrapers, crawlers) to access the Site without our written permission
• Impersonate GBH, a GBH employee, or any other person or entity
• Use our content, frameworks, or proprietary materials for competing services without authorization
• Submit false, misleading, or fraudulent information through our forms
• Harvest or collect email addresses or other contact information from the Site

5. Intellectual Property

5.1 Our Content

The Site and its entire contents, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, frameworks, methodologies, Growth Scorecard systems, and the overall design — are the property of Global Blue Health or its licensors and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

5.2 Trademarks

“Global Blue Health,” “GBH,” and associated logos are trademarks or service marks of Global Blue Health. You may not use these marks without our prior written consent.

5.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial informational purposes. This license does not include:

• Modifying or copying Site materials (except for personal, non-commercial use)
• Using materials for any commercial purpose without written authorization
• Removing any copyright or proprietary notices
• Transferring materials to another person or “mirroring” materials on any other server

5.4 Your Content

By submitting information, feedback, or content to us (through forms, emails, or otherwise), you grant us a non-exclusive, royalty-free, perpetual license to use that content for our business operations, including responding to your inquiry and improving our services. We will handle your personal information in accordance with our Privacy Policy.

6. Growth Scorecards and Deliverables

6.1 Nature of Growth Scorecards

Growth Scorecards and similar deliverables are diagnostic tools based on information you provide. They represent our professional assessment and recommendations but are not guarantees of specific business results.

6.2 Accuracy of Information

The quality and accuracy of our deliverables depend on the accuracy and completeness of the information you provide. GBH is not responsible for recommendations based on inaccurate or incomplete information.

6.3 Not Professional Advice

Our Growth Scorecards and consulting recommendations are strategic in nature. They do not constitute legal, financial, medical, or accounting advice. You should consult appropriate professionals for such matters.

7. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access third-party links at your own risk.

8. Disclaimer of Warranties

The Site and all services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, GBH disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Site will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy, reliability, or completeness of any content

No advice or information, whether oral or written, obtained from GBH or through the Site shall create any warranty not expressly stated in these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Global Blue Health, its officers, directors, employees, agents, or affiliates be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use of or inability to use the Site or services
• Any damages arising from unauthorized access to or alteration of your transmissions or data

In no event shall our total liability to you for all claims arising out of or related to the Site or services exceed the amount you paid to GBH in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Global Blue Health, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Site or services
• Your violation of these Terms
• Your violation of any third-party right, including any intellectual property or privacy right
• Any content you submit or transmit through the Site
• Your violation of any applicable law or regulation

11. Governing Law

These Terms and any dispute arising from or related to them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at legal@globalbluehealth.com to attempt to resolve any dispute informally. We will try to resolve the matter within 30 days.

12.2 Binding Arbitration

If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Florida. The arbitrator’s decision shall be final and binding.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

12.4 Exceptions

Either party may bring an action in court for injunctive relief related to intellectual property infringement or misappropriation without first engaging in arbitration.

13. Termination

We may terminate or suspend your access to the Site and services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Site will immediately cease. Sections that by their nature should survive termination shall survive, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by GBH to be effective.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Global Blue Health regarding your use of the Site.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the “Last Updated” date at the top of this page
• Material changes will be communicated via a notice on our Site or by email
• Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms

We encourage you to review these Terms periodically.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

These Terms of Service are provided for informational purposes and should be reviewed by a qualified attorney to ensure compliance with all applicable laws.